As the Rake Mark Web Design Tips series continues so do the web design blogs that expand on the web design tweets and help to fill in any gaps that 140 characters via the Rake Mark Twitter Feed doesn’t allow.
These five web design tips tweets were aimed at helping website owners and website designers make the most out of their contact forms, so this is a shorter web design blog article but all regarding powering up your contact forms specifically.
Holding Personal Data? You Need a Website Privacy Policy
Web Design Tip 29: If you are going to ask for personal information via a sign up or contact form, then you need a privacy policy
Since I’m a web developer in Staffordshire and not a legal expert I can’t advise on the specifics of a website privacy policy. I can tell you that there are widely available boilerplate website privacy policy documents where you can ‘fill in the blanks’. We have one that is licensed to Rake Mark and for our clients and this is included in our legal document package in our web design packages.
Of course you could just find a website with a privacy policy and substitute pertinent information with your company details. The Google website privacy policy used to be very popular for this, I don’t know if it still is.
Required Fields Can Do More Harm Than Good
Web Design Tip 30: Keep contact and sign-up forms simple with the information you need. The same goes for required fields, try not to insist
Web Design Tip 31: On contact forms, required fields can annoy your website visitors. If you don’t absolutely need their phone number, ask but don’t insist
Required fields are the fields on a form that the website designer says you have to fill in and can be one of the most annoying things about contact forms. If you want a quick answer to a question about rabbit food then do you really need my address? Of course not. So if you would like the address then ask for it but don’t require that field on a contact form.
Your contact forms require a way for you to get in touch with the person asking the question (email usually but a phone number will also serve) and then the enquiry itself. That’s all. End of. A name is nice, but not needed, its not required.
Lots of required fields will increase your ‘abandon rate’ on forms, website visitors just won’t fill them in, they’ll leave your web page or website instead.
Website Form Validation: Handle with Care
Web Design Tip 32: Another contact forms tip, keep validation to a minimum. Not everyone will agree that a postcode has to have your exact format
Web Design Tip 33: Another contact forms tip, keep validation to a minimum. Some people want to put in brackets & spaces when entering their phone number
Web Form validation is using computerised rules to make sure that the information that a web visitor enters makes sense. So your web designer might say that the phone number box can only be filled with numbers or that a postcode box should be filled in a set format.
The issue with this can be that your visitors might not take the same view as you regarding a phone number only being numbers. I always enter my phone number with gaps, so the number for the web design staffordshire offices would be 01785 256 222. This isn’t just numbers (it has space characters in it) and would be rejected. The same would be true if I bracketed the area code.
Website Contact Forms: The Golden Rule is Keep It Simple
It is essential that you keep any web forms on your website as simple a possible. You want your visitors to fill these in to sign up to newsletters, to ask you questions and to engage. Requiring extra information and making them difficult to fill in with unnecessary validation will turn your web visitors off and send them running into the arms of your competitors.
Keep up to date with the Web Design Staffordshire team by following the Rake Mark Twitter Feed.

Last week we did a very brief outline of what, as a small business, you might use in the way of Social Media Marketing.

