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Write Stunning Headlines to Create Web Design Impact and Increase Visitor Conversion

I’ve said it before and I’ll say it again, you have only a few seconds to grab your website visitors attention before they leave and and look elsewhere. During this time they’ll look at the web page for visual clues that this website is going to give them what they need. One of the best visual clues you can give is a well written headline to grab their attention and generate interest.

Your headline is powerful and because of this should be given some time and consideration. When I’m writing blogs I don’t usually put a huge amount of effort into the title (which subsequently becomes the headline), I spend a bit more time when I’m writing an article for wider distribution and I tend to agonise over headlines when its being incorporated into a web design.

Given the subject I did a couple of different versions of the headline for this article. What do you think?

Incorporating Visual Clues into your Web Design

This first ‘web design’ impression is so important that, although it’s a bit off message, it’s well worth a two minute re-cap. By ‘visual clues’ I’m talking about anything you can see gives a visual indication of what the page is about.

So if its a page about making meatloaf, then a nice picture of a completed meatloaf above the fold would help. This could (or should?) be accompanied by a text rich headline. In this case it could be anything as simple as ‘Meatloaf Recipe’

Power Up Your Website’s Headlines

My ‘Meatloaf Recipe’ headline would give you the right idea, namely telling your visitor that they’re on a web page that contains a meatloaf recipe, but would it grab the readers attention? Would it build any genuine desire to find out more.

How about, ‘Five Simple Steps to the Tastiest Meatloaf’ or ‘Quick and Simple Meatloaf Recipe’. This headline, in tandem with your main image, would give the visitor a clear idea of what the page is about. Now assuming that the image is of a lovely tasty meatloaf, then they are going to be almost able to taste it.

Use powerful descriptive language so that the reader can visualise what the web page is about from the headline. Build a mental picture that draws them in, use descriptive words in all of your headlines.

You’ve now grabbed their attention and a genuine desire to find out more about your great meatloaf recipe (or about your fab range of bathroom suites or even web design or whatever service and products that you sell)

I’m sure you could come up with some even better headlines for your website than the ones I’ve come up with and this is an exercise that could vastly improve your web site effectiveness and conversion.

I would whole heartily recommend that you take ten minutes per page and consider if your headline is really doing the job you want it to.

Don’t Compromise Your Web Design for the SEO Consultant

Your headline will typically be placed inside ‘header tags’ and because important information goes into your header tags then Google also places a high value on what goes into your header tags. For this reason your Search engine optimisation consultant will have some specific ideas about what he wants in there.

If it isn’t going to sell, then resist them.

It’s their job to get you up the Google Rankings. It’s your job to sell the product once they land on your web page.

There are tips and tricks (white hat techniques that Google is happy with) that you can employ on the web page to make everyone happy, but that’s another topic for another day. The important thing in this sidebar is that your headline is one of your key weapons to increase dwell time on them page and to then convert that visitor into a customer (and subsequently into profits)

Fulfilling the Promise of the Headline

Once you’ve written your headline then you have to make sure that the rest of the web page lives up the fantastic headline your written.

You’ve worked hard to grab their attention and now they’re interested in what you have to say, so make sure that it gets said in a style that matches the headline.

Although I really don’t think that I’ve done this myself yet in this article, I’m at my own self imposed word count and will continue in a part two, which I’ll publish over the weekend.

Until then, budding web designers, be creative with your headlines.

Web Design in Stafford

Phil Brassington is a director at Rake Mark Solutions a company that provides web design in Stafford.

He graduated from Staffordshire University with a first class honors degree in Computing Science, the first member of his family to graduate university. He lives in Stafford with his wife, three kids and a rabbit named Flopsy. Rake Mark Web Design have been providing web design across Staffordshire for over five years.



Podcasting: Dead or Alive

Podcasting

Podcasting

Podcasting: Dead or Alive?

Podcasting is not something that comes up very often in a web design requirements meeting with a new client. Even though adding a podcast channel to a customers site is simple and inexpensive and making podcasts can be quick , fun and within the capabilities of a lot of website owners it isn’t often that customers ask for them.

This might be because not many small business website owners are aware of the potential of podcasting or it might be because they are just not very popular so if you don’t listen to them yourself then will anyone want to listen to yours.

In this article I want to explore whether podcasting is a viable option for small business website owners and their marketing efforts or is it just a big waste of time?

Essentially, we’ll ask the question,

‘Podcasting: Dead or Alive?

A Podcast Defined

In case your unsure of what a podcast is, it is defined as

‘A multimedia digital file made available on the Internet for downloading to a portable media player, computer, etc.’

In simple language what we are really talking about is an audio file (an mp3 for example) that is available to download. The piece of audio can be spoken word, musical or any mix of whatever you wanted. The definition allows for video but to qualify the video file would need to be downloadable rather than streamed (so not just available on YouTube). I really think that video is another category and another topic, so in this blog I am talking exlusively about audio podcasts.

The name comes from a blend of ‘iPod’ and ‘broadcast’ although Apple aren’t themselves responsible for this.

The word ‘Podcast’ was named word of the year by the New Oxford American Dictionary on 3 December 2005.

The Pros and Cons

With just a microphone plugged into your computer, it is easy and fun to make a quick podcast. Quicker than writing a blog article (I can’t seem to write a blog that I’m happy to publish in less than 2 hours). If you have a concept that you don’t need a script for, then you can create a two minute podcast in… well, only two minutes. A few minutes to upload and link and your done (you’ll actually need about 15 to 20 minutes, start to finish. once you are used to it).

Interesting, different and catchy podcasts can go viral and give you massive exposure that you wouldn’t normally get, but writing a catchy and interesting podcast can be tricky, especially if your clientele would be offended if you suddenly became a bit zany.

The real down side is that to receive that information from a podcast I need to sit there and listen to it. I can’t skip to the bit I want to hear (until I’ve heard it I don’t know where that bit is), I can’t skim over the whole podcast and zone in on the bits that have value to me. I have to sit there and listen and hope it has what I want in there somewhere.

Most business podcasts use spoken voice and that can be quite boring. Nothing worse than listening to a nervous business owner reading a badly written script that actually doesn’t interest me that much. Actors are expensive, you’ll have to do this yourself. If your launching a music or radio career then your podcasts can go viral and spell success, but if your giving an introduction to social media marketing… well, snore.

So from a web design and business website owners point of view the main draw back with podcasts is no one really bothers listen to them, especially ones that have to be streamed and can’t be downloaded. If they are listened to then its for a (really) short space of time.

Podcast Web Design (Staffordshire) Rules

1. Create a written introduction so your Podcast. Visitors to your website are more likely to listen to your podcast if they know what its about.

2. Never make a Podcast (or any other sound file for that matter) start automatically. Nothing makes me leave a website faster that sound suddenly coming out of my speakers. Its annoying and its intrusive. Never, Ever Do It!

3. Always allow Podcasts to be downloadable. Have the podcast accessible and streaming on your website if you want to, that’s all good. But allow website visitors to be able to download your podcast to listen on their phone or iPod later. They be interested but just may not want to listen to it right now. On that long commute the next morning, it might just make it onto the play list.

My final point is more of an editorial point Rather than a consideration and is namely this: Say something to hook your listener in the first 10 – 15 seconds (something really useful). Get your main points across in the first 30 seconds and if you can keep the whole thing under 2 minutes all the better.

Funny and lighthearted podcasts usually work better than one that sounds like a lecture series.

Re: Web Design (Staffordshire). Our SEO Expert loves that word Staffordshire and when I slip in a Staffordshire or a web design staffordshire into an artice in some cookey kind of way it makes him smile, so forgive an old web developer his Friday Fun. Google doesn’t look at punctuation so the brackets are ignored.

Conclusion: Dead or Alive?

My very real negativity to small business podcasting comes from me finding small business podcasts dull and dreary. As I have said, from a web design perspective its quite inexpensive for you to implement podcasting on your small business website. So until I see a small business utilise podcasts in a way that makes me want to buy their product or become their customer then podcasting is very dead to me.

Of course, Radio 1 has a series of hugely successful daily and weekly podcasts that get downloaded in the thousands and tens of thousands. Ricky Gervais still produces highly popular podcasts (and video podcasts) to support his stand up work and TV shows. If you go to iTunes you’ll find loads of interesting podcasts amongst the thousands that will send you to sleep.

So dead or alive depends on your opinion and your business. For me it all boils down to return on effort, or return on investment. If you have a zany business where odd things going viral can be of help then podcasting is a real possibility. But if you want to do a lecture series on tips for social media marketing or ten top feeds for your dwarf rabbit, then I don’t think you’ll win many customers by using podcasts.



Facebook Executive Thinks Search Must Go Social

Facebook Social Search

Facebook Social Search

A top Facebook Executive, Ethan Beard, has said that web search must go social and that Google and other search engines are failing to provide the results that users want, according an interview given to The Telegraph.

Ethan Beard argues that search needs to go social to create an improved product discovery mechanism. He claims that in the pre Internet era you would ask your friends for a recommendation.

“Before the Internet you would ask your friends for all your recommendations” he told The Telegraph

The basis for this point of view is that on mass e-commerce sites like Amazon this social element doesn’t exist and so the recommendation is missing. Mr Beard tells of wanting new luggage but not being able to find the luggage he wants or a recommendation in search.

According to The Telegraph he said that, “search needed to go social so that people could get really good product recommendations from their most trusted sources, their friends”

This layered approach is something that Google appear to be trialing with Google+ and the +1 button. In the future it may be the case that your connections in Google+ and their recommendations, or +1′s, will influence your search engine results.

Although Facebook only has a site search and no web search facility Mr Beard told The Telegraph, “I think search will go social.” He continued, “…friend referrals are a really powerful way to discover information and search is another way of discovering information and layering the two together seems like its going to be a significant improvement over keep them apart.”

Facebook, Social Search and Social Commerce

The true measure of success for any given search engine will always be directly linked to its ability to provide relevant results. For as long as current Google users find what their looking for by searching on Google they will keep using Google and there’s little that Facebook, for all its bluster, can do about it.

Social search, where your current search engine results would be altered according to the likes of friends, is only in its infancy. How much that would improve the search experience is open to debate. Many people have a wide and ever growing scope of Internet ‘friends’. Random acquaintances, old school friends and family members often make up the ‘friends list’ and how the recommendations of this group can improve your search experience remains to be seen.

Within e-commerce, recommendations from the community at large is nothing new, most products on Amazon have some reviews. Reviews from friends, with presumably some kind of weighting, is a newer concept. How this would actually work in reality, especially for anyone but the largest retailers is something else. If you permit reviews on an e-commerce site and no one reviews the products it can often be counter productive, giving the appearance of a shop that is rarely visited.

Search will become more social, Facebooks’ success has ensured that all things social remain at the top of the agenda, but what is unclear is how this will improve the search experience and the web as a whole.



Google’s Update Removes Keyword Data

If you’re not interested in SEO, page rank or your website’s position in Google then this article won’t interest you at all, however as most business website owners are all a little preoccupied with Google positioning I would guessed this would tweak your interest.

To the absolute horror of SEO experts around the world, Google has implemented “auto encrypted browsing” and removed Google Analytics keyword data.

In layman terms this means that if a user is logged into their Google account when they search, the keyword that they searched on will be encrypted and will no longer be available in Google Analytics for you to analyse your conversion rate against.

For example, ‘Mr Smith’ wants a new website for his business; he enters ‘web design Staffordshire ’ into the Search Engine Google, follows a link in the Search Engine Results Pages and then clicks on a buy button on the resulting website. We, as website owners, will know that we have a sale or conversion from this keyword search. In the future we will know we got the conversion from a Google search but not the keywords that gave us the conversion.

This obviously has little impact on the searcher as the only difference that they will see is the use of HTTPS protocol rather than HTTP, but from an SEO, targeted marketing point of view this could cause a few issues.

Interestingly enough this does not affect Ad Words, the paid marketing listing for Google?

This move by Google goes hand in hand with the soft (quietly done) launch of “Good to Know” … very interesting?

If you are looking to make your website more effective and convert visitors into customers then contact us now on 01785 256222 or email enquiries@rakemark.com

 



Google Analytics Premium

We have all (or most of us at least) heard of and/or use Google’s Free Analytics Tool. The implementation of a tiny section of provided code allows Google to track our websites and produce facts and figures that are often invaluable to our business marketing and strategies. Recently Google have released an Annually Charged ‘Premium’ version of the worldwide used software.

What does Google Premium Give us that the free version will not?

According to the Google Analytics Premium Fact Sheet the Paid Version will give us:

• Extra Processing Power for more Data Analysing and download ability of un-sampled reports, a lift in the data limits and 50 custom variables to help you make informed decisions.

• Understand your consumer better with the Attribution modelling.

• Get an agreement with 99% capture Up time guaranteed.

• Your own account managers to assist you in using this tool to its full potential and will assist with training 24/7.

Think you will benefit? Check out the Billing Overview.

The good news is the Google have said on their blog that while they have launched a “Paid For” Premium Analytics tool they are still committed to providing a free version of the product. So for the majority of us, nothing will change …….  yet?

 



Facebook to Remove Discussion’s now totally tongue tied!!

Facebook Discussions to go

Facebook have announced (in a panel in your personal Facebook profile) that the option to use the Reviews and Discussion app within the Facebook system is to be removed at the end of the Month (31/10/2011)

According to a statement on the official Facebook help section, the best way to encourage interaction with you friends (or business likes) is to use wall posts and comments.

The statement also warns that existing discussions or review sections will be inaccessible and content that you may need or want to keep should be saved independently.

Wow …. What’s for the chop next?



Affordable Web Design: Control Wild Web Budgets with Five Easy to Follow Tips

Woman Unable to Achieve Affordable Web Design

Woman Stressed Over Web Budget

Control Wild Web Budgets with Five Easy to Follow Tips

For most businesses a website is a must, but how do you get your business on the web without it costing an arm and a leg? Here are five tips for affordable web design and controlling wild web design budgets.

1. If you can do it for free, then why pay?
Free is about as affordable as your web design can get and if you’re prepared to put in the time to learn the basics then your affordable web design project could easily be a free web design project.

Look on the web for companies offering free websites, free templates and free web hosting. A word of warning though, often free packages will have advertising on them, so be sure you know fully what your signing up for else you might end up advertising your competitors on your website.

2. Use a Fixed price Web Design Package
If you need something more professional than a free web site but still need to keep your web design project affordable then look for companies that offers a fixed price affordable web design packages.

You can get a fixed number of pages designed just for your business with a contact form for a really competitive price. Another advantage with this approach is the help you’ll get from your web design company in avoiding common mistakes.

Keep an eye out for hidden extras. Make sure that your package includes everything you need to get your business on the web.  Ask about the cost of hosting, domain name, images and logo design and web statistics. The better companies all include this in the price.

3. Know What You Want and Stick to It
Nothing drives up the cost of a web design project like re-working design and content. Successful, affordable web design projects are the ones that have clients who start with a clear vision and stick to that vision throughout the project.

If you keep changing your mind then the web designer will have to do more work which can mean a higher bill than necessary. Once you have a quote for your affordable web design project, stick to it. That way there can be no nasty surprises when the invoice lands on your mat.

4. Know the on-going costs
The on-going costs vary wildly from web design company to web design company. Some companies will charge what seems to be a low cost until you realise that this is the annual cost.

If your on a fixed budget and need an affordable website then you need to choose a web designer who will tell you honestly what the ongoing costs are going to be.

The main cost you will encounter is web hosting renewal and domain name registration. This is usually an annual cost so make sure you know how much it will be in the future. Ask your web designer if you are unhappy with their support and hosting costs will you be able to move to a different company.

Good web designers are always confident you won’t want to move and will be happy for you to do so.

5. Control Update Costs with a Content Management System
If the term content management system (or CMS) is new to you, a CMS is simply a website where you can change the content on your website yourself through an easy to use interface.

It may cost a little more for a CMS over the traditional traditional website but if you need to make updates a few times a year then for truly affordable web design updates you can’t beat a content management system.



Website Signposts: Three Simple Real World Examples

Example of Signposts in the Real World

Example of Signposts in the Real World

In a previous post I talked about the importance of using web signposts in web design and this article continues on with three quick examples of websites that Rake Mark has signposts utilised them for their clients.

Website Signposts: A Quick Review

In the real world, a signpost is a road sign that’s used to point you in the right direction. It’s a big obvious sign that usually has a destination or place name and an arrow.
The web equivalent of ‘a big obvious sign with a destination and an arrow’ is an obvious visual clue to a destination on your website and then a hyperlink, instead of an arrow, that takes the user to that destination.

A powerful use of signposts is when you are ranking in Google for a generic or local search term, like ‘web design Staffordshire’. When a visitor arrives at your website using this generic term, signposts on the landing page can be used to direct them quickly to the area of the site that interests them. So although they landed using the term web design Staffordshire, they can quickly find their way to the affordable web design section.

You can find out more about website signposts in the earlier article, however, here is three real world examples to show how they are easy to use and simple to implement.

1. Signposts for Segmenting Traffic

The e-Quip website for Integra supports two main products, e-Quip AM and e-Quip PM. Most visitors will arrive at their site looking for support for one of these two products. To help visitors register that they are in the right place and identify which route they want to take we used two quite large signposts that went the full width of the page at about the fold. These take the visitor quickly to the part of website that the need to get to.

website signposts on e-quip website

Website Signposts on e-Quip Website

2. Signposts for Supporting the Main Menu

The Embodied Living website uses signposts to give visual clues to their main menu. This is particularly effective as the top menu is quite complex to a layman and the visual side menu really helps the casual visitor find the information that is pertinent to them. This works really well if the visitor has arrived using a generic search term.

Embodied Living Menu Support Signposts

Embodied Living Menu Support Signposts

3. Call to Action

A call to action is the part of the page that encourages the visitor to take the next step. Some calls to action are very subtle that simply let those visitors who want to take the next step know what they need to do and others will shout ‘CALL NOW!’

A signpost can support both of these approaches. The call to action on the problem bathing website sits nicely between these two extremes with bold looking signpost that just lets the user know what they should do next. The longer they dwell on the site the more this type of signpost embeds into their subconscious.

Problem Bathing Call To Action

Call to Action on the Problem Bathing Website

Website Signposts: Summary

A signpost in the real world is a big obvious sign that usually has a destination and an arrow. On your website a signpost should contain an obvious visual clue, like an image, that takes a segmented group of users to a destination on your website via a hyperlink.

Also this can be used in tandem with your search keywords. If you were ranking for ‘web design in Stafford’ then your landing page, especially if it is your home page, is unlikely to scream ‘Web Design Staffordshire’ and signposts can then be used to direct those landing visitors to the area they want to go.

In our three examples we looked at using a signpost for quick home page direction and also to support the main menu.

The example for Embodied Living and the main Rake Mark website both support the main menu and also help visitors who have arrived from generic keywords like ‘web design Staffordshire’ establish they are in the right place and also direct them to the information they need quickly.
The effectiveness of a call to action can be increased many times by using a web site signpost within your web design.

They are so easy to implement that you really should look at ways to include them in your web design: Staffordshire Web Designer Phil Brassington brings weekly web design articles via the Rake Mark Blog and is a director of Rake Mark Web Design, Staffordshire.



Website Design: The Importance of Signposts

Signpost in the Real World

Signpost in the Real World

In the real world, a signpost is used to point you in the right direction. It’s a big obvious sign that usually has a destination and an arrow.

On your website you can use something similar to direct segmented groups of visitors quickly and efficiently to the section of your web site that appeals to them and that you want them to visit.

I have heard different colleagues use different names, they’ve called them image links, page stickers and signposts. But whatever you call them, make sure you use them on your website to help you direct groups of targeted users to specific areas of your website.

Website Signposts: A Definition

Like the real world example of ‘a big obvious sign with a destination and an arrow’, a signpost on the web should contain an obvious visual clue to a destination on your website and then a hyperlink, instead of an arrow, that takes the user to that destination.

A quick example of this: If you sell garden furniture and have a new product line, say hammocks, you might want to draw your visitor’s attention to this. So you would put a clear image of a hammock with a good looking person lying down on it. Across the image is bold text that says, ‘New Range of Hammocks Now In Stock!’. Users who are interested in this destination will click on the image and be taken directly to your new hammocks section.

Note: you don’t need the text, ‘Click Here’ on it. In the same way that the real world signpost does have the text, ‘Go this way’, your visitors will know that your website signpost is going to be click-able.

Website Signposts: Use in Tandem with Your Keywords

If you have regional, industry specific keywords like ‘web design Staffordshire’ then chances are your landing page won’t support this. So if you were looking for a local web designer and searched ‘web design Staffordshire’ in Google then chances are you will arrive at the Rake Mark homepage.

Web Design Staffordshire as a phrase is not featured on the Rake Mark home page but you will be in the right place and there needs to be something there to help you find your way. This is where website signposts can help your visitor get the visual clue that what they want is here and get there quickly and easily.

Website Signposts: Summary

A signpost in the real world is a big obvious sign that usually has a destination and an arrow. On your website a signpost should contain an obvious visual clue, like an image, that takes a segmented group of users to a destination on your website via a hyperlink

The real power of using signposts comes from the speed at which they can direct the traffic that has arrived onto your website onwards to the required information.

Also this can be used in tandem with your search keywords. If you were ranking for ‘web design Staffordshire’ then your landing page, especially if it is your home page, is unlikely to scream Web Design Staffordshire and signposts can then be used to direct those landing visitors to the area they want to go.



Too Busy For Friday Fun? Not on Your Nelly

This week has been incredibly busy at home and at Staffordshire Web Design HQ , so I’ve been unable to get a blog post up this week, sorry. I have an article that needs a polish and a proof read and I’ll post that tomorrow, all being well.

Although I’ve been mad busy for the last couple of weeks yesterday was the start of the first test between England and India and I’ve been following all the action on the BBC live text service. For those of you who are new to the blog (you are many in number, most welcome and appreciated) there is often some juvenile behaviour on the text that makes me smile.

Yesterday the conversation turned to TV Shows for Cricket starts. To give you an idea of what this is, Frasier in Leeds sent in,  “Idea for a TV show: “What’s Michael Holding” – A game show where contestants must work out what cricket related item is in the hands of the former legendary fast bowler with points deducted for every clue required.”

Not everyone’s cup of tea but this quintessentially English humour always tickles me and makes the day fly by. Some of the other better ones below.

@Emma_J_Turner, “Monty Panesar’s Flying Circus: Monty delivers a range of surreal risqué and innuendo-laden sketches.”

Rob, Lichfield, “How about ‘To the Manor Vaughan’. Unrequited love through the corridors of uncertainty in a Yorkshire stately home.”

From Tom, Nottingham, TMS inbox: “Ideas for TV programme – Saved by the Bell. Ian Bell as a super hero saving people’s lives using only a cricket bat, box and a bail.”
Note: Tom clearly doesn’t have kids as saved by the bell is a really famous American TV Kids show.

Some others suggestions that were listed without credit were,

“Indifferent Strokes” former England fast bowler Bob Willis looks back at batsman getting themselves out through poor shot selection. Each week following a particularly long rant over a badly executed reserve sweep or a top edged hook or such like, Sir Ian comes on and says “What you talkin’ bout Willis”

How about this geeky beauty, “Nasser Hussain’s semipermeable membrane’ The ex-England cricket captain discusses osmosis”
(My mate Jason Cooke will love this one)

“Goochy Coochy Coo, where Graham Gooch helps out a local maternity unit”. This made me smile so much. You really have to know what Graham Gooch looks and sounds like to get the full absurdity of this. Take a look at this photo of Graham Gooch up, you’ll have to find the audio on your own, but he’s often interviewed on Channel Five as he’s the current England batting coach

Have a good weekend, All
Phil